Integrate Android based mobile phones with Grandstream UCM (call statistics and call recording)                                                           
Dedicated Billing and call statistics system for Grandstream UCM 6xxx PBX                                                           
Do you need software that will extend functionality of your Grandstream UCM 6xxx? Billing, Contact Center/Call Center application, call statistics or maybe call recording management
Dedicated call recording manager for Grandstream UCM 6xxx PBX'es.                                                           

Naso CC

Contact Center / call center system

Gramma IVR

Interactive Voice Response system

Anthias STAT

Billing and call statistics system

Chromis REC

Call Recording System (analog/ISDN/VOIP/GSM)

custom modifications

Possibility to adopt software for special needs

Integration

Integration with other IT systems in company

CTI Solutions software

 CTI Solutions author's system is an integrated solution for any company which want to improve contact with clients. It covers all company departments providing functionality typical for CRM/Call Center/Contact Center systems.

You dont have to be typical call center / contact center company to notice advantages of using such a system. Each company having customer service department will appreciate advanteages of out system due to standarization of processing clients, providing all information about client and his contact attempts. 

Software suport many channels of contact with a client: voice call, SMS, email, chat. IVR offer flexible management of incomming calls with build in call recording.

CRM module allows us to get all detailed information about our clients.

Due to modularity of a system each company can fit the system to their personal needs, using only necessary modules that fit specific needs off their clients.
 
 
 CTI Solutions system modules:
 
  • Naso CC

    Naso CC is a Contact Center / Call Center / Statistics software allowing to process incomming and outgoing telecom traffic in your office. Naso CC extends functionality of PBX with functions typical for contact center/call centers like: traffic management, agent’s application which allow to log to the system, display calling client information, statistics on calls and work time. Naso CC allows you to integrate existing customers database to display information about them during incomming call.
  • Naso CC LITE

    Naso CC LITE is a CTI client / Statistics software allowing to process incomming and outgoing telecom traffic in your office. Naso CC extends functionality of PBX with functions like: traffic management, agent’s application which allow to log to the system, display calling client information, statistics on calls and work time. Naso CC allows you to integrate existing customers database to display information about them during incomming call.
  • Chromis REC

     Chromis REC is a software for managing call recordings collected by Grandstream PBX. System integrates with PBX for direct acquiring calls. Recordings are stored onto the server hard drive in an encrypted format. Client software allows logged users to search for call, play them or copy if necessary. Chromis REC storage capacity is limited only by available Hard Drive space. Windows based LAN client access enables remote access to and administration of the system. Chromis REC adds new functionalities to standard PBX call recordings: Mp3 compression for hard disk space optimization, powerful search engine, advanced user management with specific rights, recordings commenting and flagging.
  • Anthias STAT

    Anthias STAT is a billing / Statistics software allowing to analyze and account telecom traffic in your office. Anthias STAT extends functionality of PBX with functions like: traffic management, billing management, statistics on calls. All informations are based on CDR data collected from Grandstream UCM PBX.

     Anthias STAT allows you to integrate existing customers database to display information about them in all statistics and reports.

     Administrative tools allows to define users with different user rights and access to different extensions or group of extensions depending on their role in a company.

 
 

News

23/05/2016 - Anthias STAT - billing and call statistics software certified by Grandstream - more info

04/04/2016 - Anthias STAT - billing and call statistics for Grandstream UCM PBX

02/02/2016 - Naso CC LITE - CTI client + call statistics for Grandstream UCM PBX

02/07/2015 - Chromis REC officialy certified by Grandstream to be compatible with all Grandstream UCM's: 61xx/6500 - more info

02/06/2015 - new version of Chromis REC 3.24 - support of all Grandstream UCM's: 61xx/6500, recording calls from queues

11/05/2015 - new version of Chromis REC 3.23 - new functionalities regarding Grandstream PBX

19/02/2015 - new version of Chromis REC 3.16 - support for Grandstream UCM 61xx PBX

05/01/2015 - new version of Chromis REC 3.14 - server separations of Chromis REC and 3CX Phone System

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Supported PBX'es

Our systems work with many PBX systems. Below list of main manufacturers with which we have performed compatibility tests. If your PBX is not on our list please contact with us to verify if we can suport your PBX.

About us

CTI Solutions - software company specializing in telecom systems.

Our offer cover many areas of client management systems fully integrated with telephony systems. We offer both "box versions" of our programs and customized systems prepared according to client's needs.

Our systems are compatible with many types of PBX'es.

Support

 

Helpdesk

(UTC +01:00 time zone)

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Demo

Demo version are fully functional working for 14 days for specified number of users. They are availiable after registration on our webpage.

Download demo

Contact

Addr: Siłaczki 3/9 lok 222, 02-495 Warszawa, Poland
Tel: +48 22 211-22-99
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
 
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