Contact Center / call center system
Interactive Voice Response system
Billing and call statistics system
Call Recording System (analog/ISDN/VOIP/GSM)
Call statistics + CTI client
Possibility to adopt software for special needs
Integration with other IT systems in company
Easy installation & configuration with Grandstream UCM
Windows-based and web-based interfaces
CTI Solutions author's system is an integrated solution for any company which want to improve contact with clients. It covers all company departments providing functionality typical for CRM/Call Center/Contact Center systems.
You dont have to be typical call center / contact center company to notice advantages of using such a system. Each company having customer service department will appreciate advanteages of out system due to standarization of processing clients, providing all information about client and his contact attempts.
Software suport many channels of contact with a client: voice call, SMS, email, chat. IVR offer flexible management of incomming calls with build in call recording.
Due to modularity of a system each company can fit the system to their personal needs, using only necessary modules that fit specific needs off their clients.
We offer two versions of user interface for our software: Windows-based application or Web-based interface (responsive for both PC and mobile phones)
Our systems work with many PBX systems. Below list of main manufacturers with which we have performed compatibility tests. If your PBX is not on our list please contact with us to verify if we can suport your PBX.